Get help with Zona
Get help with sources, alerts, accounts, devices, or Zona Plus. Write to one address and include enough detail to reproduce the problem.
What to include in a support email
Include
- Your Zona version and device model.
- A clear description of what happened, and when.
- The safe diagnostics copied from Settings → App Status.
Never send
- A complete source token (zona_live_…)
- A password
- A push token
- Payment information
- Real alert content
If a token may have been exposed, revoke it in Sources first. Deleting the email does not make a credential safe again.
Before you write
Three checks that answer most delivery questions on their own.
Copy the safe diagnostics
Open Settings → App Status and copy the redacted diagnostic summary into your email.
Check notification permission
Make sure notifications are allowed for Zona in your phone’s settings.
Look in the inbox
An inbox record may exist even when a push banner does not appear. If the alert is there, the send worked.
Questions people ask
Straight answers, including the things Zona does not do.
Where can I download Zona?
Not from a public store yet. Zona is currently a private TestFlight preview and is coming to the App Store. When the listing is live, every download button on this site will link to it.
The sender API and the MCP server are documented here in full, so you can prepare your scripts and agents in the meantime. Questions: terabasedevteam@gmail.com.
My alert was accepted, but no notification appeared. Why?
A 202 or 200 response means Zona stored the alert in your inbox. It does not prove that a banner appeared or that someone saw it. Push delivery is best effort.
- Check that notification permission is enabled for Zona.
- Check whether quiet hours or a source schedule was active. Notification details say so.
- While Zona is open, it shows its own banner at the top of the screen instead of the system banner. Check that In-app banners is on in Settings. No banner appears for an alert whose details are open, or one already in view in the inbox with no search or filter applied.
- On app version 0.0.10 or later, open the alert’s details to see its delivery status.
- Push needs the app on a physical device. Copy the diagnostics from App Status if it still fails.
Do quiet hours delete or delay my alerts?
No. Quiet hours and per-source schedules never reject or delete an alert. Zona stores it, keeps it searchable in the inbox, and skips only the phone push for that window and, if Zona is open, the in-app banner.
The saved window follows your phone’s current time zone. After you change time zones, open and save the schedule so the server receives the new zone.
I lost my source token. Can Zona show it again?
No. Zona shows a complete token once and stores only its SHA-256 hash, so the original cannot be recovered by anyone. Create a new key for the source in Sources, update your sender, then revoke the old key.
If you think the token was exposed, revoke it right away. Revoking is permanent and does not affect other keys.
How do I rotate a key without breaking my scripts?
A source can hold several access keys. Create a new key on the same source, deploy it to your script or agent, send a test alert, then revoke the old key. The source keeps its name, sound, filters and history throughout.
Never revoke the whole source just to rotate one credential.
How long does Zona keep my alerts?
The default inbox retention is one day for guest accounts, seven days for Standard accounts and thirty days for Zona Plus. The period shown in Settings is authoritative, and attachments follow their notification.
You can delete individual notifications at any time. Compare plans.
How do I delete my account, and what happens to my subscription?
Delete your Zona account in Settings. Deletion stops its source keys and removes associated app data, subject to provider or legal retention.
Deleting your account does not cancel an App Store subscription. Once Zona Plus purchases open, cancel it through Settings → Manage Subscription or Apple’s subscription settings first. Signing out of an unprotected guest account is also permanent, so the app asks you to confirm.
I changed phones. How do I get my account back?
If you protected your account with a sign-in method, sign in again on the new phone: your sources, preferences, plan and retained history come with you. Once Zona Plus purchases open, Settings → Zona Plus → Restore Purchases will bring back a subscription.
Source tokens are never recoverable, and a guest account that was never protected cannot be restored.
Is Zona available on Android?
Not yet. There is no Android store release today. An Android preview build exists and handles safe areas, the navigation bar, notification channels and Android sound behaviour, but Android push depends on a Firebase Cloud Messaging setup that is not guaranteed.
Zona Plus will be sold only through the App Store; Google Play billing is future work.
What does Zona never see or do?
- Zona never receives your payment-card details. Apple will process Zona Plus payments.
- Zona stores only a one-way hash of each source key, never the key itself.
- Zona does not sell personal data, serve behavioural advertising, or track you across other apps or websites.
- Zona cannot control your computer: there is no remote shell, command execution or PC heartbeat.
Alert titles, bodies and source labels do pass through Supabase, Expo and Apple or Google push services, and may show on a lock screen. Never put passwords, tokens or other secrets in an alert. How Zona protects your alerts.